Customer Service withGerman

Location: Athens, Greece (Remote Work Available)
Languages: Native German + English (Intermediate, B2)

About the Opportunity:

Be part of the team driving Germanys premier free loyalty program and largest multichannel marketing platform! As a German-speaking Customer Support Specialist, youll engage with customers collecting loyalty points for both online and in-store shopping. Customers can redeem these points in a reward store, convert them into vouchers, contribute to donations, or even transfer them into Lufthansa Miles&More. A mobile app further enhances ease of use, offering customers a seamless and rewarding experience.

Working Hours:

• Days: Monday through Saturday

• Shift Rotation: 9:00 am to 9:00 pm

Benefits and Compensation:

• Monthly Salary: 1,150 EUR (paid over 14 months)

• Performance Incentive: Monthly 10% bonus based on performance

• Meal Benefit: 3 EUR /day for the first year, increasing to 6 EUR /day after 12 months

• Healthcare: Comprehensive private insurance

• Additional Perks: On-site gym, wellness activities, and a rooftop cinema with Acropolis views

Requirements:

• Skills:

  • Strong verbal communication with active listening

  • Customer-oriented approach and flexibility to interact with diverse personalities

• Attributes: Positive problem-solver with a passion for delivering superior customer experiences

Responsibilities:

1. Customer Service:

   • Handle incoming calls and manage back-office support efficiently

   • Anticipate and address customer needs with accuracy and empathy

   • Build trusting relationships through engaging, effective communication

2. Quality of Service:

   • Maintain accurate, complete service delivery in line with company standards

   • Meet both individual and team goals, striving for top-tier customer satisfaction

   • Keep organized, up-to-date customer records and process documents

3. Communication Standards:

   • Offer professional customer service through phone and email channels, aiming to resolve issues on the first contact

   • Comply with established communication practices, protocols, and company guidelines

Contract:

Fixed-term with potential for extension based on performance

Apply now and be a part of Germanys most dynamic loyalty program in a vibrant Athens setting!