Customer service with Italian

Job Title: Customer Service Representative (Italian + English)

Start Date: 19012026

Location: Lisbon, Portugal (Onsite)

Markets Supported: Italy + UK

Overview

You will support users of an advanced medical device used for insulin and other subcutaneous drug delivery. Your role is to answer customer inquiries during a distribution transition in Europe, provide clear guidance, and ensure a safe, empathetic user experience.

Main Responsibilities

Handle inbound calls and emails in Italian + English

Provide product usage support and technical clarification

Reassure customers during distribution model changes

Process required documentation, orders, and shipping requests

Register all cases accurately following compliance standards

Requirements

Fluent Italian + English

Strong communication and problemsolving skills

Ability to understand device instructions (training provided)

Customer service experience preferred

Training

Fully paid training after signing the Selection Agreement

Covers device knowledge, tools, systems, procedures, and communication

Completion required before employment contract

Working Hours

40h/week, rotational shifts (may include weekends)

1-hour lunch break

Portuguese public holidays apply

Salary (Total Monthly Package 22 working days example)

With Apartment Option

Total monthly package: 1,086.66

Without Apartment Option

Total monthly package: 1,366.55

(Values include all mandatory allowances and meal card; apartment option includes benefitinkind.)

Benefits

Health insurance from day one of the employment contract

Meal card (taxexempt)

Vacation: 2022 days depending on start year

Holiday + Christmas allowances included in monthly package

Optional shared accommodation for candidates living 100+ km away (utilities included, 14 months, no pets)

Contract

Selection Agreement Training Employment Contract

12month contract, renewable

1month trial period