Customer Support Specialist (German + English)

Job Title: Customer Support Specialist (German + English)

Start Date: 8 December 2025

Location: Sofia, Bulgaria (On-Site)

Schedule: MonSun, 08:0020:00 (Day Shifts)

Contract Type: Full-Time

Compensation:

• Base Salary: 4000 BGN gross/month
• Performance Bonus: 300 BGN gross/month
• Welcome Bonus: 1000 BGN

Role Overview:

Join a dynamic multilingual team and provide quality customer support in both German and English. This role is ideal for detail-oriented communicators committed to creating positive customer experiences across diverse situations. You will be handling inquiries efficiently and ensuring professional assistance during the day shifts.

Benefits:

• Monthly transportation/internet allowance 50 BGN net paid in addition to the base salary
• Extra pay for night hours (if applicable, as per company program)
• Life event bonus 500 BGN (marriage, birth/adoption of a child, university graduation)
• Comprehensive medical plan (health and dental)
• Life insurance coverage
• Multisport Card, co-financed by the employer
• Discounts on various goods and services

Relocation Package:

• Travel reimbursement up to 490 BGN after 6 months (requires travel documents e-ticket and invoice; subject to contract duration)
• Advance salary option 1056 BGN net available upon employee request (transfer within 5 working days)
• Advance repayment applies if the contract is terminated within the first 6 months; travel reimbursement is not processed in this case.
• Hotel accommodation: booking arranged by the company upon confirmation of arrival date. If the accommodation is not used without informing the hotel by noon on arrival day, the employee is responsible for the cost of that night.

This is an exciting opportunity to work with international customers, develop your communication skills, and grow your career in a stable, supportive environment in Bulgaria.