Customer Support Representative German + English (Corporate Travel Platform)

Customer Support Representative German + English (Corporate Travel Platform)

Location: Sofia, Bulgaria (On-site)

Start Date: 8 December 2025

Schedule: MondaySunday, 08:0020:00 (Day shifts)

Salary: 4000 BGN gross + 300 BGN gross performance bonus

Welcome Bonus: 1000 BGN

Role Overview

Join the support team of a leading corporate travel management platform that empowers business travelers and global companies with innovative, seamless travel solutions. As a Customer Support Representative (German + English), you will assist corporate clients with travel bookings, itinerary changes, and expense-related queriesmaking every business journey smooth, supported, and stress-free.

Key Responsibilities

• Handle incoming inquiries via phone, chat, or email related to flight, hotel, and transportation bookings
• Manage itinerary modifications, cancellations, and compliance with travel policies
• Support customers with travel expense reports and platform navigation
• Deliver exceptional service to business travelers, executive assistants, and corporate stakeholders
• Troubleshoot platform or system issues and escalate complex cases when necessary
• Maintain accurate documentation of customer interactions in English
• Consistently meet quality, compliance, and service-level goals

Compensation & Benefits

Base Package:

• 4000 BGN gross monthly salary
• 300 BGN gross performance bonus
• 1000 BGN Welcome Bonus

Additional Benefits for All Employees:

• Monthly transportation/internet allowance of 50 BGN net (paid in addition to base salary)
• Extra payment for night hours (if applicable) as per company guidelines
• Life event bonus (marriage, birth/adoption, graduation) 500 BGN
• Comprehensive medical and dental insurance
• Life insurance coverage
• Multisport Card (co-financed by employer)
• Employee discounts on various products and services

️ Relocation Support

• Reimbursement of travel expenses up to 490 BGN (after 6 months, with valid travel documents and subject to contract terms)
• Advance salary of 1056 BGN net (available upon employee request; will be processed within 5 working days)
• Company-arranged hotel stay for new arrivals (details provided by the assigned Relocation or Recruitment Specialist)

Note: Travel reimbursement and advance payment terms apply based on employment duration; see relocation guidelines for details.

Be part of a global, people-first environment that values quality, integrity, and teamwork helping businesses travel smarter every day.

Ready to start your journey?

Apply now and become part of a modern travel team powering business mobility across the world.