About the job Italian Customer Service ( Diabetes Medical Devices)
Customer Service Representative Diabetes Medical Devices (Italian Market)
Porto, Portugal | Full-Time | Start Date: 10/Nov/25
Are you passionate about healthcare innovation and eager to make a difference in patients lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer supportyoull be helping patients and healthcare professionals with life-changing solutions.
What Youll Do
As part of our dynamic customer support team, you will:
- Provide outstanding customer service in Italian (C2), with support in English (C1) when required.
- Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
- Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
- Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
- Work in close collaboration with your Team Leader to ensure operational excellence.
️ Work Schedule
Day Shift Team Monday to Sunday, 07:00 to 22:00 (rotative shifts)
2 days off weekly (rotative, provided 1 month in advance).
Compensation & Benefits
We value your commitment and reward it generously:
- Base Salary: 1,000 gross/month (14 months).
- Performance Bonus: 300 gross/month (11 months).
- Meal Allowance: 7.63 net per working day.
- Relocation Package: Flight reimbursement up to 400 (after 6 months).
- Accommodation: Private room in a company-arranged apartment for only 280/month (for 12 months).
Who Were Looking For
- Fluency in Italian (C2) essential.
- Advanced English (C1) for internal communication and training.
- Excellent communication, empathy, and problem-solving skills.
- Ability to work in rotative shifts and thrive in a multicultural environment.
- Prior experience in customer service or healthcare is a plus (training provided).
Why Join Us?
- Be part of a project that directly impacts patients health and well-being.
- Thrive in a supportive, international work culture with career growth opportunities.
- Enjoy a smooth relocation to sunny Porto with our comprehensive package.
- Receive transparent and timely recognition for your performance.
Our Streamlined Recruitment Process
We value your timeour process is fast and candidate-focused:
Submit your application
Eligibility check
First interview call
Online assessment
Interview with Recruitment Team
Optional Client Interview
Job Offer
Welcome aboard!