About the job German Airline Support Agent (Athens, On-Site)
Location: Athens, Greece
Schedule: Monday – Friday, 09:00 – 20:00
Training: 21-day fully paid
Training Date: 2026-08-03
Gross Salary: €1300
Traning bonus: €500 gross upon training completion with the second cycle of payments (one time payment)
€500 gross accommodation bonus monthly (only over the first 6 months) starting from the hiring date
Productivity bonus up to €220 (subject to targets)
Relocation Options:
Full Package: Flight + Hotel stay + Real estate agency fee covered
Alternative Package: €250 relocation allowance + Real estate agency fee covered (ideal if traveling by car or arranging your own stay)
About the Project
Join one of the world's top airlines, headquartered in Singapore, providing passenger and cargo services across North Asia, Southeast Asia, Southwest Pacific, Europe, the Americas, West Asia, and Africa. As a Customer Care Expert (CE), you will provide world-class support to business partners, travel agencies, and corporate clients via email (80%) and phone (20%).
This role is dynamic and challenging: you'll work across three skill queues—from routine inquiries to high-priority group support and special handling requests. Each CE handles multiple tools and client knowledge databases independently, making attention to detail, problem-solving, and self-organization key to success.
Key Responsibilities
Manage requests and provide product advice, booking assistance, ticketing changes, refunds, upgrades, travel requirements, name corrections, cancellations, and more.
- Work across queues:
Group Support – handle quotes, sales, and service until fully flown
Special Handling & Manual Refunds – prioritize urgent requests
Normal Inquiries – standard requests and routine processes
Use 8–9 tools plus PDF knowledge bases to find solutions efficiently
Track your own work, follow-ups, and client interactions independently
Language & Experience Requirements
German: C1
English: B2 (training & CRM)
Education: College graduate or High school + 6 months customer care experience
Preferred Experience: Airlines, booking services (Amadeus tool), hospitality, or travel industry
Competencies & Skills
Advanced written communication and client focus
Strong PC and MS Office skills
Multitasking and ability to manage multiple queues
Detail-oriented, especially for group support scenarios
Typing speed 25 wpm with 100% accuracy
What We Offer
Additional Benefits:
Extra pay for Sundays/public holidays (75%) and night shifts (25%)
Health care benefits and numerous discounts
Professional growth and development opportunities in a global, innovative company
Free online Greek language courses
Access to modern office premises with relaxing break areas
Participation in social events, community involvement, and corporate social responsibility initiatives
Work for a company certified as a Great Place to Work, promoting diversity and inclusion
Hiring Path
Application Review
Online Test
HR Interview
Client Interview