German‑Speaking Customer Service Representative

Diabetes Medical Devices Project

Location: Porto, Portugal

Work Model: On‑Site

Start Date: 19 February 2026

Role Overview

We are looking for a German‑speaking Customer Service Representative to join an international team supporting users of Diabetes Medical Devices. You will provide high‑quality customer support while working in a dynamic, 24/7 operational environment.

Work Schedule

• Monday to Sunday – 24/7 Rotative Shifts
• 2 Rotative Days Off per week
• Night Shift: 22:00 – 07:00
  • The night shift team is small, so coverage may be required occasionally during the month
  • Candidates must be comfortable with a full 24/7 rotation

Languages Required

• German: C1 or higher
• English: C1

Salary Package

• Base Salary: €1,100 per month (paid over 14 months)
• Additional Allowance: €400 per month (paid over 11 months)

From December onwards, there will be no retention bonus for the Search Engine and Website Solutions projects.

Benefits

• Meal Allowance: €7.63 per working day
• Health Insurance:
  • Available from Day 1 (monthly contribution required)
  • Free after 6 months of contract
• Welcome Bonus:
  • Paid in 12 monthly installments (1/12 per month) during the first year of employment

Relocation Package (for candidates outside Portugal)

• Shared accommodation provided for up to 12 months
• Further details discussed during the interview process