Bilingual Travel Advisor German & English Speaker

Job Title: Bilingual Travel Advisor / Customer Service Advisor German & English Speaker

Location: Athens, Greece (On-site, with Remote Option)

Start Date: 26 December 2025

Are you fluent in German and English and excited about helping travelers worldwide? Step into a rewarding career as a Bilingual Travel Advisor in our Athens office, where you will deliver excellent customer experiences, handle travel-related inquiries, and provide practical solutions with accuracy and empathy.

Your Role

As a Bilingual Customer Service Advisor, you will be responsible for managing inbound and outbound communications with travelers, ensuring their needs are met efficiently and professionally. You will respond to inquiries via phone and email, log interactions precisely, and follow established procedures for complaint resolution, troubleshooting, and escalation. Analytical thinking and proactive problem-solving will play a key role in keeping customer satisfaction levels high and processes smooth.

Requirements

• German (C1 minimum) and English (C1 minimum) fluency.
• Strong communication and customer-care skills.
• Previous experience in customer service, travel, or hospitality is an advantage.
• Availability for full-time work (40 hours per week) on a rotating schedule.
• Possession of EU citizenship or a valid Greek work permit.

Contract & Working Conditions

• Type: Permanent, full-time.
• Working Hours: 40 hours/week (8 hours/day, 5 days/week).
• Schedule:
  • MondayFriday: 10:0018:30
  • SaturdaySunday: 11:0019:30
• Salary: 1,380 gross x 14 salaries per year.
• Location: Athens (on-site). Possibility to work remotely after 3 months on-site or earlier if a remote work request is submitted at least 2 weeks before the intended start date.

Benefits

• 14 monthly salaries (12 standard + 1 Easter bonus + 1 split between Summer and Christmas).
• Private Health & Life Insurance.
• Performance bonus according to company policy.
• 25 days of paid annual leave.
• 50 meal voucher each month (applicable across all projects).

Relocation Support (for Candidates Moving from Abroad)

• 3 weeks paid accommodation in a hotel near the office.
• Up to 300 relocation reimbursement, paid with the first salary.
• Administrative and legal support for hiring documentation (candidates must gather required papers).
• Candidates must arrive in Athens 7 days before the start date to complete onboarding paperwork.
• Must work on-site for at least 3 months, unless already residing in Greece with valid accommodation and a stable internet connection.

Please note:

• Flight ticket not included (up to 300 reimbursement applies).
• No airport pickup or transport to accommodation.
• After the initial 3-week accommodation period, no additional housing assistance is provided.
• Greece-based candidates are not eligible for relocation benefits, though support may be reviewed on a case-by-case basis.

Why Join Us

Work in a multicultural, energetic environment in Athens, supporting one of the worlds top travel brands. This role offers career stability, competitive benefits, and the chance to master customer experience excellence in a truly international team.