About the job German-speaking Customer Support Agent (remote from Greece)
German-speaking Customer Support Agent (remote from Greece)
Join a certified Great Place to Work and grow your international career!
About the Role (31213)
Interview Deadline: 2025-12-23 | Training Date: 2026-01-07
Were looking for German-speaking Customer Support Agents to join an international team representing one of the worlds most trusted financial brands. Youll be the voice of the companyassisting customers via phone, chat, and email, resolving inquiries with empathy and precision while maintaining the highest service standards.
Youll start your journey in frontline support, gaining a deep understanding of customer interactions. After about a month, youll gradually transition into back-office support, working closely with experienced colleagues and handling specialized service areas.
Your Responsibilities
Frontline Support (first month):
Handle customer inquiries via phone, chat, and email.
Record all interactions in the companys CRM system.
Provide clear and accurate information on card usage, benefits, and account details.
Backoffice Support (after training):
- Manage queries for:
Ask Support (email)
Priceless Cities Support (email)
MAC Global Services (email & voice)
My Data Support
Social Media Support
- Support customers with key issues, such as:
Reporting and blocking lost or stolen cards
Card payment rejections and balance checks
Understanding card benefits and offers
What You Bring
Language skills: German (C2) and English (B2) written and spoken.
Customer focus: Empathetic, patient, and solution-oriented communicator.
Adaptability: Comfortable with both frontline and backoffice responsibilities.
Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms.
Whats in It for You
Salary & Bonuses
Base Salary: 1,300 gross/month
Training Completion Bonus: 100 gross (one-time payment, issued with the second payroll cycle)
Performance Bonus: Up to 250/month
Relocation Bonuses (all issued as one-time gross payments)
After 6 months: 300 gross
After 9 months: 300 gross
After 12 months: 300 gross
Schedule & Work Setup
Shifts: Rotational, MondaySunday between 00:0023:00
Work Location: Kallithea, Greece Work From Home available!
Training
Duration: 22 working days
Format: Fully remote & fully paid
Perks & Benefits
Health care coverage and exclusive discounts on various products and services.
Free online Greek language courses to enrich your experience.
Access to modern office facilities with relaxing and collaborative spaces.
Career growth within a global, innovative organization.
A diverse, inclusive culture recognized as a Great Place to Work.
Participation in community events and CSR initiatives.
Hiring Process
Submit your application.
Complete short language tests (German & English).
Participate in client interview rounds.
Ready to Take the Next Step?
If youre passionate about delivering exceptional service and want to grow within a dynamic, international environment this opportunity is for you.
Apply today and become part of a company that values your voice, your growth, and your success.