About the job Customer Service Specialist French + C1 English
Customer Service Specialist French + C1 English
Location: Lisbon, Portugal (OnSite)
Start Date: 4 September 2025
Contract Type: CDD Fixed Term, 6 months
About the Role
We are seeking a motivated, customeroriented Frenchspeaking Customer Service Specialist with a solid C1 level of English to join our team in Lisbon.
Youll be the voice of our brand, helping customers with inquiries, solving issues, and ensuring they have a great experience.
If youre passionate about helping people, enjoy working in a multicultural environment, and are open to working flexible schedulesincluding night shiftsthis opportunity is for you.
Your Responsibilities
- Handle incoming calls, emails, and chats from customers in French and English
- Provide accurate information, troubleshooting, and firstcontact resolution
- Ensure customer satisfaction while following company procedures
- Escalate complex cases when necessary and follow up on pending issues
Schedule & Time Off
- Shifts: Monday to Sunday, 24/7 operations (rotating shifts including night shifts)
- Days Off: 2 rotating days per week
Requirements
- Native/Fluent French and C1level English (verified through Harver English assessment)
- At least 1 year of experience in Customer Service
- Strong problemsolving and communication skills
- EU ID, Residence Card, Manifestação de Interesse, or valid visa (subject to consultation)
Compensation & Benefits
Salary & Bonuses
- Base Salary: 900/month × 14 months/year
- Performance Bonus: 100/month × 11 months/year
- Welcome Bonus: 1,000 (paid after joining)
- Position Bonus (Braga only): 20 × 12 months/year (not Lisbon)
Allowances
- Meal Allowance: 7.23/day worked
- Transport Allowance: 20/month
Health Insurance
- Coverage starts on Day 1 (paid monthly by employee, free after 6 months)
Relocation Package (Lisbon only)
- Reimbursement of airfare up to 400 (Economy class) after 6 months
- Room in a shared apartment (max 12 months) rent 280/month incl. utilities (deducted from payslip)
Recruitment Process
- Application Submission
- Application Validation
- First Call
- Online Tests (including English)
- First Interview
- Client Interview (if applicable)
- Job Offer
- Hired
Why Join Us in Lisbon?
A vibrant city, international workplace, career development opportunities, and the chance to work with a dynamic team serving customers worldwidewhile enjoying sunny Portugal!
If youre ready to grow your customer service career in an exciting, multicultural environment, apply now and secure your spot for 4 September 2025!