Italian-speaking Customer Service Agent (FedEx Project)

About the Role

We are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.

You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards.

Responsibilities

• Provide customer support via phone, email, or chat in Italian.

• Assist with shipment tracking, delivery information, and issue resolution.

• Ensure a high-quality customer experience consistent with brand guidelines.

• Collaborate with internal teams to follow up on customer cases.

Salary & Benefits

• Monthly salary: 1,100€ gross

• Performance bonus: Up to 15% of monthly salary

• Salary increase: Raises to 1,150 € gross after 36 months

• ️ Remote work: Full-time Work-At-Home-Agent (WAHA) option

Relocation package (for EU candidates relocating to Greece):

• 2 weeks hotel accommodation

• Flight ticket (within EU)

• Airport pick-up

• Real estate agency fee covered

Requirements

• Native/fluent Italian

• Good command of English

• Ability to work from home independently and reliably

• Strong problem-solving and customer service orientation

• EU passport or residence permit

Working Schedule

• Full-time, Monday to Friday

• Rotative shifts between 08:00-21:00

• 8 hours per day + breaks

Contract Type

• Full-time

• Remote (based in Greece)

Why Join Us?

• Long-term stable project

• Fully remote setup

• Clear career progression

• Multicultural and supportive team