Customer Advisor with German

Requirements:

• Strong phone contact handling skills;
• active listening Customer orientation;
• ability to adapt/respond to different types of characters;
• German C1 and English B2

Tasks:

• To deliver timely, accurate and professional customer service via chat, emails andinbound calls. The target is to ensure excellent service standards and maintain high customer satisfaction
  
• Fully investigate and try to understand the root causes of the questions. 
• Provide adetailed closed loop response with updates and education for each workflow.
• Create high quality interaction with the agents leading to learning and not just answering. 
• Provide prompt responses and additional information regarding WF. 
• Work with site management to identify and properly escalate lack of performance. 
• Provide additional non-ticket bug escalation assistance

Shifts - Monday to Sunday: 09:00 am to 00:00 am

Workplace - Remote from Greece - work from home