Car Rental Customer Service Agent with Dutch or German

CAR Rental - Customer Service Agent:

• Agent will act as a car hire and handle customer queries (general enquiries, cancellations and amendments);

• Respond consumer inquiries/questions raised via phone, email and chat channels for customers (no camera ON is required);

• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

• Troubleshoot through the use of open questions, support documents, and system training;

• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher is preferred

• Native/Fluent in German or Dutch

• Good level of English - min B1 (training might be in ENG);

• Good Problem-Solving Skills;

• Strong troubleshooting skills;

• Familiar with Technology;

• Upbeat and positive (customer will call Senior specialists when something went wrong, so this is a very good skill to have);

• Previous experience in any customer facing role.

• Hospitality or Car Rental experience is preferable

• Passionate about customers