French Customer Support Advisor (Remote Barcelona)

Location: Barcelona, Spain Remote (local candidates only)
Start Date: ASAP
Contract: Full-time
Languages: Native/Fluent French (C2) | English B1/B2 is a plus
Experience: Previous customer service experience required

About the Role

We are urgently hiring a French-speaking Customer Support Advisor to join an international customer service team. This role is fully remote from Barcelona (residency in Spain required). You will handle customer inquiries across different channels and ensure high-quality service and client satisfaction.

Key Responsibilities

• Support customers via phone, email, and chat.

• Handle requests such as product information, order tracking, billing, returns, and after-sales support.

• Escalate complex cases and ensure proper follow-up until resolution.

• Log all interactions accurately in the CRM system and respect service KPIs (CSAT, AHT, FCR).

• Share customer feedback to improve processes, FAQs, and user experience.

Requirements

Native/Fluent French (C2) excellent written and spoken communication.

Mandatory: Customer service experience (BPO, e-commerce, tech support, travel, retail, etc.).

• Good knowledge of CRM tools and digital channels.

• Strong customer-centric approach and problem-solving skills.

• Ability to work under pressure and manage priorities.

• Legally eligible to work in Spain and already based in Barcelona (province).

• Availability for full-time shifts (rotational schedules depending on the project).

What We Offer

• Work in an international, multicultural environment.

• Initial training + continuous learning opportunities.

• Clear career paths and internal growth opportunities.

• Equipment provided (depending on the project).

️ Important: No relocation support. Only candidates already living in Barcelona will be considered.