Customer Support Advisor German Speaker

Position: Customer Support Advisor German Speaker
Location: Sofia, Bulgaria (On-site)
Relocation Support: Full relocation assistance provided (flights, accommodation, and visa support)
Career Path: Attractive career development opportunities with a clear growth trajectory

Job Description:
We are looking for a motivated and dynamic Customer Support Advisor who speaks fluent German to join our team in Sofia, Bulgaria. This is an exciting opportunity to join a leading global company where you will provide exceptional customer service and support. You will play a key role in assisting customers, solving issues, and delivering high-quality solutions across various channels, including phone, email, and chat.

Responsibilities:

• Provide first-class customer support via phone, email, and chat to German-speaking customers.
• Resolve customer inquiries, complaints, and technical issues in a timely and professional manner.
• Offer expert advice and guidance on company products and services.
• Work closely with other departments to ensure customer satisfaction.
• Follow up on escalated issues, ensuring prompt resolution.
• Maintain high levels of professionalism and ensure a positive experience for every customer.

Requirements:

• Native or near-native proficiency in German (written and spoken).
• Strong communication skills and the ability to empathize with customers.
• Previous experience in customer service is a plus, but not essential.
• Ability to work in a fast-paced environment and adapt to new challenges.
• A team player with a proactive and positive attitude.

Offer:

• Full relocation support, including travel expenses, accommodation assistance, and visa application support.
• Competitive salary and bonus structure.
• Attractive career path with opportunities for growth and development.
• Ongoing training and development to enhance your skills.
• A multinational work environment, with an opportunity to interact with diverse teams across the globe.
• A friendly and supportive team atmosphere with plenty of career progression opportunities.
• Access to health insurance and other benefits.

How to Apply:
If you're excited about the opportunity to join a growing company and make a difference, we encourage you to apply! We are looking for driven individuals who are eager to embark on their career journey with us.