Job Openings Customer Success Specialist (Local) – Mandarin

About the job Customer Success Specialist (Local) – Mandarin

Customer Success Specialist (Local) – Mandarin | Hotel Industry | Kuala Lumpur (GTower)
Up to RM4500 + Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite | ASAP Start

We are hiring a Mandarin-speaking Customer Success Specialist to join a leading hotel industry support team based in Kuala Lumpur (GTower).

This role is ideal for candidates with strong customer service skills, a problem-solving mindset, and interest in financial services and banking operations.

Key Responsibilities:

  • Educate customers on self-service banking and digital channels

  • Conduct transaction verification callbacks and request supporting documents when required

  • Understand customer needs and provide accurate, solution-focused support

  • Perform KYC-related tasks in line with compliance requirements

  • Maintain high service quality and customer satisfaction standards

Requirements:

  • Fluent in Mandarin + English (spoken and written)

  • Minimum SPM or equivalent qualification

  • Willing to work in a 24/7 rotational shift environment

  • Strong customer service and communication skills

  • Hotel industry experience is an advantage

  • Fresh graduates are encouraged to apply

Offer:

  • Up to RM4500 + language allowance

  • Structured training in hotel industry operations

  • Exposure to KYC and regulated financial processes

  • Career growth in financial services / customer experience

  • Onsite role in a premium KL location (GTower)

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140


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