Content Moderator (Mandarin Speaker) | Fresh Graduates Welcome

Overview

Join a global digital platform team dedicated to building a safer online community for users around the world.

As a Content Moderator, you will help ensure online content complies with platform policies and community standards. You will play an important role in maintaining a safe, respectful, and positive digital environment for users and businesses globally.

No prior experience is required — comprehensive training will be provided on moderation policies, content guidelines, and platform tools.

This role may involve reviewing content that can be sensitive, graphic, or disturbing in nature.

Responsibilities

• Review, classify, and moderate user-generated content according to company policies and community guidelines
• Identify and remove inappropriate, harmful, or policy-violating content
• Maintain productivity and quality targets (KPIs & SLAs)
• Escalate high-risk or sensitive cases following internal procedures
• Ensure confidentiality and proper handling of user information
• Participate in ongoing training sessions and policy updates
• Stay updated on internal communications and process changes
• Collaborate with team members and supervisors to ensure operational excellence

Requirements

Education

• Diploma, Degree, or equivalent qualification in any field
• Fresh graduates are encouraged to apply

Language Requirements

• Mandarin proficiency at C1 level (reading, writing, speaking, and comprehension)
• English proficiency at minimum B2 level

Essential Skills

• Strong attention to detail and accuracy
• Able to work in a fast-paced, KPI-driven environment
• Good multitasking and time management skills
• Emotionally resilient and comfortable handling sensitive content
• Willing to work rotational shifts
• Strong written and verbal communication skills

Technical Skills

• Typing speed of at least 40 WPM with 90% accuracy
• Basic computer literacy
• Familiarity with Microsoft Office and Windows environment

Preferred Qualifications

• Experience in content moderation, customer service, or operations support is an advantage
• Familiarity with social media platforms and online communities
• Understanding of internet policies and digital safety practices is a plus

Why Join Us?

• Global and multicultural working environment
• Structured training and career development programs
• Excellent opportunity for fresh graduates to gain professional experience
• Dynamic and fast-growing digital industry exposure
• Supportive and collaborative team culture
• Competitive salary and shift allowances
• Career progression opportunities within Operations, Quality, and Leadership teams