Customer Success Specialist (Local) – Mandarin + Cantonese

Customer Success Specialist (Local) – Mandarin + Cantonese | Penang (Livingstone)

RM4000–4500 + RM700 KPI + 13th Month Salary | 5-day work week (Rotational shifts) | Onsite | ASAP Start

We are currently hiring a Mandarin + Cantonese-speaking Customer Success Specialist for a leading customer support operation based in Penang (Livingstone).

This role is ideal for candidates who are passionate about delivering excellent customer experiences in a structured, fast-paced support environment.

Key Responsibilities:

• Handle customer queries via phone, chat, and other channels

• Assist customers with order status, delivery updates, and service requests

• Provide clear, professional, and solution-oriented support

• Ensure accurate data entry into internal systems

• Maintain high standards of customer satisfaction and service quality

• Adapt communication style based on customer needs and situations

Requirements:

• Fluent in Mandarin + Cantonese

• B2 level English proficiency (spoken and written)

• Diploma or Bachelor's degree in any field

• Minimum 6 months customer service experience (preferred)

• Fresh graduates welcome (especially Communication / English / related fields)

• Call centre experience is an advantage but not mandatory

Offer:

• RM4000–4500 base salary

• RM700 KPI bonus

• 13th month salary

• Structured training and onboarding

• Strong career growth in customer experience roles

• Onsite role in Penang (Livingstone)

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140