Content Moderator / Customer Service Specialist with German - Portugal (on-site)

🇩🇪 We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing top-tier customer support.

📍 Location: Porto, Portugal (On-site)
🛂 EU Passport required
🗣️ Languages: German (C2/native) + English (B2+)
💼 Contract Type: Full-time
🕒 Schedule: Rotational shifts across weekdays and weekends
💰 Welcome Bonus: 3000 EUR (paid upon joining)
️ Relocation support provided if you're moving from abroad

🔍 What Youll Be Doing:

• Review and moderate user-generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions

🎁 What We Offer:

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package (including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience

Help make the digital world a safer place while building your international career.

📩 Apply now and become part of a mission-driven team in Porto!

Contact: giuliano.cani@cbtalents.org