Fintech Customer Support (Payment Specialist) – Mandarin

Fintech Customer Support (Payment Specialist) – Mandarin | Kuala Lumpur
RM4100 + RM300 Language Allowance | 24/7 Rotational Shift (5 days work / 2 off) | Onsite – KL | Start Date: 30 April 2026

We are hiring a Mandarin-speaking Fintech Customer Support Specialist to join a fast-growing payments and financial services support team based in Kuala Lumpur.

This role focuses on customer support within digital payments, banking workflows, and transaction verification processes.

Key Responsibilities:

• Support customers using digital banking and payment platforms

• Conduct transaction verification callbacks and document requests

• Assist customers with payment-related queries and issue resolution

• Perform KYC-related tasks where required

• Provide clear, accurate, and compliant customer support

• Maintain high service quality and customer satisfaction standards

Requirements:

• Fluent in Mandarin + English

• Minimum SPM or equivalent qualification

• Willing to work in a 24/7 rotational shift environment

• Strong communication and customer service skills

• Banking, fintech, or financial services experience is an advantage

• Fresh graduates are encouraged to apply

Offer:

• RM4100 base salary + RM300 language allowance

• Exposure to fintech and digital payments industry

• Structured training and onboarding

• Career growth in financial services / CX operations

• Onsite role in Kuala Lumpur

Apply via dylan.nyamande@cbtalents.org
LinkedIn: www.linkedin.com/in/dylan-a78965140