Italian speaking Customer Support Agent Portogallo

Job Title: Italian Speaking Customer Support Representative

Company Overview:

CBtalents is a leading provider of customer support solutions for businesses in Portugal. We specialize in providing multilingual support services to help companies effectively communicate with their customers across different regions and languages. Our team is made up of dedicated professionals who are committed to delivering exceptional customer service and building strong relationships with our clients.

Job Description:

We are currently seeking a highly motivated and enthusiastic Italian Speaking Customer Support Representative to join our team in Portugal. In this role, you will be responsible for providing excellent customer service to our Italian-speaking clients. Your main objective will be to assist customers with their inquiries and resolve any issues they may have in a timely and professional manner.

Responsibilities:

- Act as the first point of contact for Italian-speaking customers, addressing their inquiries and concerns via phone, email, and chat

- Provide accurate and efficient support, ensuring customer satisfaction and retention

- Troubleshoot technical issues and provide solutions or escalate to the appropriate team when necessary

- Keep detailed and accurate records of customer interactions and transactions

- Collaborate with other team members to continuously improve processes and procedures

- Stay up-to-date with product and service knowledge to effectively assist customers

- Identify and report any trends or recurring issues to the management team

Requirements:

- Fluent in Italian (written and spoken)

- Excellent communication skills in English (written and spoken)

- Previous experience in a customer service or support role

- Ability to multitask and work well under pressure

- Strong problem-solving skills and attention to detail

- Proactive and customer-oriented mindset

- Availability to work full-time, including weekends and holidays if needed

Why Work with Us:

- Competitive salary and benefits package

- Opportunities for growth and career development

- Dynamic and multicultural work environment

- Training and support to enhance your skills and knowledge

- Regular team-building activities and events