About the job German-Speaking Customer Service | Remote
German-Speaking Customer Service | Remote in Portugal
We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.
This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.
🔹 Position Overview:
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Role: Customer Service Agent (German-speaking)
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Location: Remote in Portugal
💼 Key Responsibilities:
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Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
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Handle sales inquiries with confidence and professionalism
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Guide clients through available packages, promotions, and upgrades
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Resolve queries and ensure customer satisfaction throughout the booking process
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Upsell services when appropriate to enhance the overall customer experience
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Maintain accurate records of customer interactions and transactions
✅ Required Profile:
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Fluent in German (C1+) and proficient in English (B2+)
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Experience in a customer-focused environment
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Excellent communication and persuasion skills
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Ability to work independently
Eu Passport or valid work permit ( No Visa provided)
🌍 What We Offer:
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Opportunity to work from the comfort of your home (regional restrictions apply)
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Join a vibrant, international team in the travel and tourism industry
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Career development and growth in a well-established global client environment
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Full training provided