Czech Business Consultant Sofia, Bulgaria - ONSITE with Relocation

We're Hiring and We Want You on Our Team!

Are you ready to take the next exciting step in your career? We're looking for passionate, driven individuals who want to make an impact, grow their skills, and be part of something meaningful.

At the moment we are looking for Czech speakers to fill several vacancies. Are you interested in moving abroad?

The conditions are according to the following requirements:

- Knowledge of fluent Czech + English (B1/B2);
- Writing Speed: 20 words per minute.
- Project available & Starting date: Japan Tobacco International & June/July
- Initial Contract: 6/12 months (renewable)
- Salary for Japan Tobacco International and Schedule:

• 3500 BGN ( =1789.58 euros) per month from Monday to Saturday 9:00 a.m. 11:00 p.m. and Sunday 10:00 am 7:00 pm

- 40 Hours per week (=8 hours per day) on a rotational shift pattern

Additional benefits:
- Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
- Additional payment for night hours work (if applicable) as per approved company program
- Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN
- Medical plan: health and dental care
- Life insurance
- Multi-sport Card (co-financed by the employer)
- Discounts on various goods and services"

Relocation Package:
- Reimbursement of travel expenses at the amount of up to 490 BGN after 6 months from your start date in the company, in case there is no pre-notice (travel documents need to be presented e-ticket and invoice)

- Hotel Booking stay from the date the employee confirms his/her arrival date

Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company's complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.- To be able to offer recommendations to common problems or frequently asked questions.

we believe in collaboration, creativity, and giving everyone a voice. Whether you're a seasoned pro or just starting out, if you're excited about learning and contributing to a supportive team, wed love to hear from you.

Don't wait for the perfect moment take the leap! Your next opportunity could be just one application away. The future is full of possibilities and it starts with one bold move.

Apply today and bring your unique spark to our journey.