Turkish-speaking Developer Support Agent

Join Our Team as a Turkish-Speaking Developer Support Agent (Hybrid in Portugal)

Are you passionate about online advertising, emerging technologies, and supporting innovation? We're looking for a Turkish-speaking Developer Support Agent to assist one of the worlds top tech companies in delivering outstanding service to app developers around the globe.

If your tech-savvy, detail-oriented, and ready to make a difference in a fast-paced environment this opportunity is for you!

Your Role

As a Developer Support Agent, you'll be a vital part of a high-impact team dedicated to supporting developers using a widely-used platform. Your responsibilities will include:

• ️ Managing and resolving developer issues, including escalations and appeals

• Communicating clearly via email and chat, simplifying complex topics

• Conducting in-depth research with strong attention to detail

• Reviewing and proofreading documents, ensuring clarity and accuracy

• Providing policy guidance with empathy and professionalism

• Collaborating with team members to uphold high-quality service standards

Your Profile

Were looking for individuals with:

• Native-level Turkish and strong English communication skills

• Excellent problem-solving and decision-making abilities

• A sharp eye for detail and strong comprehension skills

• Comfort working in a fast-paced, multitasking environment

• Empathy for developers and a deep understanding of digital tools

Experience in customer or technical support is a plus, but not required we offer full training!

Training & Onboarding

You'll receive comprehensive training (in English) over the course of 20 days to ensure you're fully equipped for success. This includes:

• Integration into the team and project tools

• Technical and product-specific knowledge

• Communication best practices for email and chat

• On-the-job support as you transition into live operations

Working Conditions

• Contract Type: Initial temporary contract, with the possibility of long-term employment

• Working Hours: Full-time (40 hours/week), rotational shifts Monday to Friday, 07:00 19:00

• Location: Hybrid model work both remotely and onsite 

• Vacation: Annual paid leave according to Portuguese labor law

• Holidays: Portuguese national holidays 

Additional Benefits

• Health insurance from day one

• Meal allowance via a pre-paid card

• Supportive and inclusive team culture

• Opportunities for growth and long-term career development

Why Join Us?

This is your chance to be part of an international and innovative project that impacts millions of users. Whether you're early in your career or looking to pivot into the tech space, this role offers a unique opportunity to gain hands-on experience while supporting a global platform.

Ready to make your mark in tech?
Apply today and bring your skills to a team that values clarity, creativity, and collaboration.