French-Speaking Content Moderator

Description

Content Moderation position, where the Agent will moderate videos from a social media network. After analysing the content, following the guidelines the person will tag the video with the decision. It's a job that requires attention to detail and patience with repetitive job. It is an growing account with many opportunities.

Key Responsibilities:

Customer support to German, Italian and French speaking customers by phone, email, chat and social media channels.

Support our merchants for all questions and inquiries about our products and services.

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants.

Closely work with other departments together, for example Sales and Marketing.

24/7 Monday to Sunday rotative shifts

07:00 - 16:00

14:00 - 23:00

22:30 - 07:30

(on-site 100%)

Requirements

To be able to work under pressure and to have good stress management; To decide quickly and to be agile; To be confident and independent; To feel comfortable with repetitive tasks.

French C2 level

English B2/C1 - the agent needs to be able to write reports to the client in English and understand the communication shared within the team.

Benefits

Competetive Salary

Travel costs - Reimbursement of Airfare at the end of the 6th month of contract - up to 400 in Economy class

Accomodation - Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280 with all utilities bills included (discounted directly from the payslip)

Relocation from inside of Portugal: we don't provide unless the candidates are currently in the accommodation of competitors

Health Insurance - Since day 1