German-Speaking Customer Advisor Remote or On-Site in Turkey

Full-Time Immediate Start International Employer Multiple Projects

Are you a German native speaker looking for a stable job abroad, a relocation opportunity, or a remote customer service job within Turkey? Join one of the largest international BPO companies supporting world-leading brands in tech, travel, e-commerce, fintech, and digital services.

This role offers full training, long-term career growth, and the flexibility to choose between remote or on-site work in Turkey.

Job Title

German-Speaking Customer Advisor

Location

Remote anywhere in Turkey
or
On-Site (Ankara/ Izmir depending on project)

Contract Type

Full-time, permanent

About the Role

You will be the first point of contact for German-speaking customers, ensuring a seamless and professional service experience across phone, email, and chat. This role is ideal for candidates seeking multilingual jobs, customer service roles in Turkey, or work-abroad opportunities with strong employer support.

Responsibilities

• Provide outstanding customer support in German (phone, email, chat)

• Understand customer needs and deliver accurate, timely solutions

• Maintain detailed records using internal CRM tools

• Resolve issues by following clear workflows and company guidelines

• Collaborate with team leads to meet quality standards and KPIs

• Ensure high customer satisfaction through empathy and professionalism

Requirements

• Native / C2 level German

• English B1/B2 for internal communication

• Based in Turkey or willing to relocate

• Previous experience in customer service, retail, hospitality, or sales is a plus

• Strong communication, problem-solving, and customer orientation

• Ability to work in rotating shifts when required

• Motivation to thrive in a multicultural, fast-paced environment

Salary

Competitive salary package (shared during screening call)

Benefits

• Remote or on-site options

• Paid training and continuous development programs

• Private health insurance

• Meal card or food allowance (depending on project)

• Modern office facilities for on-site employees

• Internal mobility and career acceleration programs

• Work with top global brands

Relocation Package (if relocating to Turkey)

• Flight reimbursement

• Airport pick-up

• Housing assistance & settling-in support

• Support with legal paperwork and onboarding

How to Apply

Send your CV (German or English). Shortlisted candidates will be contacted within 2448 hours to review available projects and next steps.

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