French Speaking Customer Support Advisor

On-site | Porto

We are hiring French-speaking Customer Support Advisors to assist customers across multiple channels, providing support with subscriptions, billing, technical troubleshooting, and general enquiries. No previous experience is required — full training is provided.

Schedule

• Monday to Saturday

• Rotating shifts between 7:00 AM – 7:00 PM

What You'll Do

• Handle incoming customer calls and enquiries

• Welcome and assist customers in a professional and friendly manner

• Provide clear answers and personalized solutions on every interaction

• Support customers with subscription, billing, and technical issues

• Work closely with your team and contribute to a positive work culture

What Were Looking For

• Native or C2-level French

• No previous experience required

• Strong communication skills

• European Citizenship or Portuguese Work Permit

• Customer-focused and reliable

Location

• On-site role

• Office location: Porto

Recruitment Process

• Online tests

• Hiring Manager interview

Salary & Compensation

Minimum Salary

• €930 gross per month (base salary, paid x14)

Maximum Salary

• Approx. €1,383 gross per month (including base salary, meal allowance, and performance bonus)

Salary Package Includes:

• Base salary: €930/month (x14)

• Meal allowance: €9 per working day

• Performance bonus:

  • €100/month during the first 3 months

  • Up to €100/month thereafter, performance-based

• Language bonus: €0

Benefits

• Private medical insurance after 4 months

• Transportation reimbursement up to €40/month

• Full training provided

• Stable, on-site role in Porto

• Supportive and collaborative work environment