Customer Support Representative German Market

Location: Sofia, Bulgaria (On-site or Hybrid)
Languages: German (B2+ and above), English (B2+)
Contract: Full-time
Schedule: MondaySunday, rotational shifts between 08:00 to 20:00

About the Role

Join a global leader in corporate travel & expense management. As a German-speaking Customer Support Representative, you will support business travelers, executive assistants, and corporate teams with travel bookings, itinerary changes, expense processes, and platform questions. Your mission is to ensure each journey is smooth, compliant, and stress-free.

Key Responsibilities

Provide multilingual support (phone, email, chat) to German-speaking corporate clients

Assist with flight, hotel, and transportation bookings

Manage itinerary modifications, cancellations, and travel policy compliance

Support corporate users with expense reports and platform navigation

Troubleshoot system issues and escalate technical cases when necessary

Log all interactions accurately in internal tools (English)

Maintain service quality, compliance standards, and KPIs

Ideal Candidate Profile

German B2+ or higher (C1C2 preferred)

English B2+ for internal communication

Customer-focused, calm, and professional

Experience in customer service, travel, hospitality, or corporate support is an advantage

Strong attention to detail and ability to multitask

Comfortable with rotational schedules, including weekends

Tech-savvy with good problem-solving skills

What You Gain

Opportunity to support high-profile business travelers and global companies

Stable, structured onboarding and ongoing training

Hybrid or on-site working model depending on company policy

Private health coverage and employee support programs

Professional development within a dynamic, multilingual environment

Career growth in the corporate travel and technology sector