Customer Support Representative German Market

Location: Sofia, Bulgaria (On-site or Hybrid)

Languages: German (B2+), English (B2+)

Contract: Full-time

Schedule: MondaySunday, rotational shifts between 08:00 and 20:00

About the Role

Join a global leader in corporate travel and expense management.
As a German-speaking Customer Support Representative, you will assist business travelers, executive assistants, and corporate teams with travel bookings, itinerary changes, expense workflows, and platform-related inquiries. Your goal: ensure every business trip is seamless, compliant, and stress-free.

Key Responsibilities

• Deliver customer support (phone, email, chat) to German-speaking corporate clients

• Assist with flight, hotel, and transportation bookings

• Manage itinerary changes, cancellations, and travel policy compliance

• Guide users through expense reporting and platform navigation

• Troubleshoot system issues and escalate technical cases when needed

• Log all interactions accurately in English in internal systems

• Maintain service quality, compliance standards, and KPIs

Ideal Candidate Profile

• German B2+ (C1C2 preferred)

• English B2+ for internal communication

• Customer-oriented, calm, and professional in all situations

• Experience in customer service, travel, hospitality, or corporate support is an advantage

• Strong attention to detail and the ability to multitask

• Comfortable working rotating schedules, including weekends

• Tech-savvy with strong problem-solving skills

What You Gain

• Opportunity to support high-profile business travelers and global organizations

• Structured onboarding and continuous training

• Hybrid or on-site work model (depending on company policy)

• Private health insurance and employee assistance programs

• Professional development in a dynamic, multilingual environment

• Career growth opportunities within the corporate travel and technology sector