Customer Service Representative B2B Cloud Services | On-Site in Athens | Relocation Support

Join a global tech-driven environment and grow your career in cloud services.

We are hiring a Customer Service Representative to support business clients using cloud-based solutions. This is a fully on-site position in Athens, offering professional training, stable growth, and a dynamic international workplace.

About the Role

You will assist B2B customers with cloud platform navigation, product features, account-related topics, and service usage. The role includes managing technical inquiries, supporting pre-sales processes, and ensuring a high standard of customer excellence.

A minimum of 1 year of experience in B2B cloud services, SaaS, IaaS, or IT customer support is required.

Key Responsibilities

• Support B2B clients via phone, email, and chat in English
• Assist customers with cloud service usage, navigation, and product understanding
• Identify opportunities and route qualified leads to internal teams
• Handle billing, subscription, and account-access topics
• Escalate complex issues to specialized technical teams
• Accurately document all customer interactions in CRM tools
• Meet quality, productivity, and customer satisfaction KPIs

Requirements

• Fluency in English (spoken and written)
• 1+ years of experience in B2B cloud services, SaaS, IaaS, or IT customer support
• Solid understanding of cloud environments and digital tools
• Strong communication, analytical, and customer-handling skills
• Ability to work rotational shifts (Monday-Sunday)
• EU citizenship or valid Greek work authorization
• Availability to work on-site in Athens

Working Conditions

• Fully on-site at the Athens office
• Rotational shift schedule with two days off weekly
• Training on cloud platforms, products, and internal tools
• All necessary work equipment provided

Compensation & Benefits

• Competitive monthly salary + performance bonuses
• Private health insurance
• Relocation support for candidates moving to Greece

Why Apply

This is an excellent opportunity to deepen your expertise in cloud technology, SaaS operations, and B2B customer management while working in an international, fast-growing sector. Ideal for professionals seeking stability, technical development, and long-term career growth.

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