Marketing Customer Service Representative in Lisbon - Spanish Market

Marketing Customer Service Representative in Lisbon – Spanish Market

Location: Lisbon, Portugal (On-site)
Start Date: 19 February or 19 March 2026
Languages: Spanish (C1+) & English (B2)

About the Role

We are looking for an Advertising Customer Support Representative to provide B2B support to advertisers of a leading international client. In this role, you will support advertising products, handle product troubleshooting, and ensure high levels of customer satisfaction across digital advertising channels.

Key Responsibilities

Experience on paid campaign management is mandatory
Have a degree in Marketing or a related field
Have experience in Digital Marketing
Have experience in a Contact Centre or Service program for an Advertising Tech company
Are fluent in using social media products and have a basic understanding of digital advertising
Have strong customer service–oriented skills
Ability to work both independently and as part of a team

Requirements

Spanish: C1 level or higher
English: B2 level minimum
Previous experience in customer support, digital advertising, paid campaigns, or ad-tech environments
Strong problem-solving and analytical skills
Customer-focused mindset with attention to detail
Ability to work independently and collaboratively in cross-functional teams
Professional, calm, and structured approach
Willingness to work rotating shifts

Schedule

Initial schedule (12-hour hoop):

Monday to Sunday – 07:00 to 19:00

Two rotating shifts:
07:00 – 16:00
10:00 – 19:00

At a later stage (TBC by the client):
24/7 rotating shifts (Monday to Sunday)
2 rotating days off

Salary & Benefits

Base salary: €920 per month (paid 14 times per year)
Complexity bonus: €40 per month (paid 11 times per year)
Meal allowance
Contract Duration: 6 months (with potential extension)
Multicultural and dynamic work environment
Career development opportunities within an international project

Why Join Us?

Work with a global advertising platform
Gain hands-on experience in digital advertising and B2B support
Be part of an international, fast-paced environment in Lisbon

Interested?

If this opportunity fits your profile, apply here or send your CV to simen.karasar@cbtalents.org