Customer Service Representative - Porto (Italian Market)

Customer Service Representative Porto (Italian Market)

Porto, Portugal | Full-Time | Start Date: 22 January 2026

Are you passionate about healthcare innovation and motivated to make a positive impact on patients lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices. In this role, you will play a key part in supporting patients and healthcare professionals while contributing to life-changing medical solutions.

Key Responsibilities

As part of our customer support team, you will:

• Provide excellent customer service in Italian (C2), with additional support in English (B2) when required.

• Handle inquiries, incidents, and product-related questions via phone, email, and chat.

• Assist patients, caregivers, and healthcare providers with empathy, professionalism, and accuracy.

• Offer guidance on device usage and troubleshooting while ensuring compliance with quality standards.

• Collaborate closely with your Team Leader to ensure smooth operations and high service quality.

️ Work Schedule

• Rotative shifts Monday to Sunday, 7:00 am to 10:00 pm

• 2 weekly days off (rotative; schedule provided 1 month in advance)

• Night shift premium: minimum +25% hourly rate (in accordance with Portuguese labor law)

Compensation & Benefits

We appreciate your dedication and offer an attractive benefits package:

• Base Salary: 1,000 gross/month (14 payments per year)

• Attendance Bonus: 300 gross/month (11 months)

• Meal Allowance: 7.63 net per working day

Relocation Package:

• Flight reimbursement up to 400 (after 6 months)

• Accommodation in a company-arranged apartment (private room) for 280/month for 12 months

Requirements

• Fluency in Italian (C2) mandatory

• Advanced English (B2) for training and internal communication

• Strong communication, empathy, and problem-solving skills

• Willingness to work in rotative shifts

• Ability to adapt in a multicultural environment

• Previous customer service or healthcare experience is a plus, but not requiredfull training is provided!

Why Join Us?

• Contribute to a project that directly improves patients health and quality of life

• Work in a supportive, international environment with opportunities for career growth

• Smooth relocation to beautiful, sunny Porto with full support

• Fair, transparent, and timely recognition for your performance

If this opportunity sounds like the right fit for you, we encourage you to apply now and take the next step in joining our international team in Porto. We look forward to reviewing your application and guiding you through the recruitment process!