Polish Customer Support Representative – Lisbon

Polish Customer Support Representative – Lisbon

Location: Lisbon (On-Site)
Start Date: 23/July/26
Contract: 6 months (renewable)
Languages: Polish (C2), English (B2)
Shifts: Monday to Sunday – 08:00–17:00 or 09:00–18:00 (rotative shifts) Days off: 2 rotative days; later 24/7 rotative shifts

Job Description:
Join a fast-growing e-commerce project as a Polish Customer Support Representative in Lisbon! You'll be the voice of the platform, helping millions of users navigate their online experience smoothly. Every day, you'll resolve inquiries from buyers, sellers, customers, and content creators, turning challenges into solutions and ensuring satisfaction at every touchpoint. This is your chance to develop top-tier customer service skills, work in a dynamic international environment, and make a tangible impact on a leading e-commerce platform.

Key Responsibilities:

• Handle both inbound and outbound calls

• Investigate and resolve issues reported by buyers, sellers, customers, and creators

• Review cases within agreed turnaround times and quality standards

• Escalate complex issues following company procedures

Skills & Qualifications:

• Strong moderation skills, verbal and written communication, and rational decision-making

• Deep understanding of e-commerce

• Ability to manage high call volumes during peak seasons

• Empathy and excellent customer service skills

Compensation & Benefits:

• Monthly Salary: €920 (14 months) + €45/month attendance bonus for 11 months

• Meal Allowance: €7.23/day (net)

• Health Insurance from Day 1 (upon NIF & NISS registration) – free after 6 months

How to Apply:
If this opportunity fits your profile, apply here or send your CV to simen.karasar@cbtalents.org