Customer Service Advisor – German & English

Industry: Online Retail
Location: Umhlanga, South Africa
Work Model: On-site
Start Date: April
Open Positions: 15

Role Overview

We are looking for German-speaking Customer Service Advisors to support an international online retail client. The role focuses on delivering high-quality customer support through multiple channels while ensuring a positive customer experience in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries in German, providing accurate and professional support

• Assist customers with orders, deliveries, returns, and general account-related questions

• Ensure timely resolution of customer issues while meeting service quality standards

• Document interactions clearly using internal systems

• Collaborate with internal teams to ensure customer satisfaction

Requirements

• German language proficiency between B2 and C2 (written and spoken)

• Good command of English for internal communication

• Matric / Grade 12 qualification (mandatory)

• Previous customer service or call centre experience is an advantage

  • Retail experience is a plus

• Strong communication and problem-solving skills

• Ability to work in a customer-focused and fast-paced environment

• Comfortable working rotational shifts, including weekends if required

• Basic computer skills and ability to navigate support systems

Work Schedule

• 24/7 rotational shifts

• Shift patterns may include nights, weekends, and public holidays

Salary & Benefits

• competitive salary

• Additional benefits provided

Relocation Support

• One local flight to Durban provided prior to start date

• 20 nights of accommodation 

Contract Type

• Permanent employment contract