Quality Expert Reviewer – Spanish LATAM/ English

Location: Dublin City Centre, Ireland (Onsite only)
Employment Type: Permanent, Full-Time (40 hours/week)
Salary: attractive
Schedule: Fully flexible, Monday–Sunday between 08:00–19:00
Training: 4 weeks onsite in Dublin
Start Dates: Various

Role Overview

We are seeking a Quality Expert Reviewer (Spanish LATAM / English) to support quality assurance across content moderation and risk review workflows managed by global operations teams. This role focuses on ensuring policy accuracy, consistency, and high-quality decision-making across sensitive content and account review processes. 

This is a fully office-based role in Dublin city centre.

Key Responsibilities

• Perform quality reviews of moderation and risk operations workflows.

• Evaluate moderator decisions and ensure alignment with client policies and abuse standards.

• Review complex and sensitive content categories, including but not limited to:

  • Violence and credible threats

  • Self-harm promotion

  • Fraud, vandalism, theft, restricted goods sales

  • Impersonation and privacy violations

  • Hate speech and bullying

  • Phishing, spam, and malware

  • Child exploitation risks

  • Nudity and pornography

  • Sexual solicitation

  • Viral/meme content

  • Dangerous organizations 

• Conduct ID verification and authenticity/access flow quality checks.

• Handle and assess escalations and edge cases.

• Apply market and cultural context awareness when reviewing political or social content.

• Provide structured feedback and contribute to continuous quality improvement.

• Support reporting and documentation of quality findings.

Required Qualifications

• Fluency in LATAM Spanish and English (written and spoken).

• Minimum 6 months experience in Content Moderation (required).

• Strong understanding of moderation policies and safety standards.

• Ability to review sensitive and graphic content.

• Excellent analytical and decision-making skills.

• High attention to detail and consistency.

     * Background Checks Required

Benefits

• Healthcare insurance

• 20 days annual leave + 10 public holidays

• 4% pension contribution

• Attractive salalry + Performance bonus