Danish-speaking Customer Service

We are hiring Danish/Norwegian/Swedish/Finnish-speaking candidates for Customer Service roles in Lisbon.

Location: Lisbon, Portugal
Work model: On-site
Start dates: 27/04/2026, 08/05/2026, 18/05/2026, or 29/05/2026

Your Role

• Provide outstanding support to users via phone, chat, email, and social media
• Assist customers with account setup, login issues, and subscription management
• Troubleshoot streaming, app, and technical problems
• Guide users on payment queries and service changes (pause, cancel, renewals)
• Maintain detailed and accurate customer records
• Report trends and customer feedback to help improve the service

Your Qualifications

• Speak Danish/Norwegian/Swedish/Finnish fluently (C2 level) and have a good command of English (B2 level)
• Have strong communication and active listening skills
• Are customer-oriented and empathetic
• Are adaptable and can work well under pressure
• Have experience in customer service (preferred, not required)
• Are flexible with rotating shifts and weekend work

The Offer

• Join a collaborative and inclusive international team in Lisbon
• Full training provided, plus opportunities for continuous development
• Work in a modern, multicultural office environment
• Enjoy a performance-based bonus structure
• Access to private health insurance, meal allowance, and other benefits
• Relocation support may be available for candidates from abroad
• Long-term career growth with clear development pathways