Remote German Customer Service Representative

Remote German Customer Service Representative 

Location: Braga, Portugal (Remote)
Start Date: 4th September 2025
Schedule: Monday to Sunday 24/7 (rotative shifts)
Days Off: 2 rotative days per week
Employment Type: Full-time, Permanent

About the Role

We are looking for German-speaking Customer Service Representatives to support one of the worlds leading automotive brands. If you're passionate about customer experience, tech-savvy, and looking to join a dynamic and international team this role is for you!

As a key part of our customer support team, you will provide top-quality assistance via phone, email, or chat to German-speaking customers, handling a wide range of inquiries related to the brand.

Your Responsibilities:

• Handle incoming customer inquiries in German via phone, email, and chat

• Provide accurate information about services, vehicles, and processes

• Troubleshoot and resolve customer issues with professionalism and efficiency

• Maintain customer records and ensure high-quality interactions

• Follow internal procedures and escalate complex cases when needed

Requirements:

• Native or fluent in German (C2 level)

• Good English skills (B2 level)

• Previous experience in customer service is a plus

• Comfortable with 24/7 shift rotations

• EU citizenship or valid work permit for Portugal

• Good communication skills and a problem-solving mindset

Compensation & Benefits:

• Competitive Salary
• Relocation assistance and shared accomodation provided

• Monthly Bonus 

• Meal Allowance

• Braga Location Bonus

• Private Health Insurance from Day 1

• Full remote work within Portugal

• Training provided and career growth opportunities

Why Join Us?

• Work with a premium automotive brand

• Remote flexibility from anywhere in Portugal

• Stable, long-term opportunity in a multicultural environment

• Be part of a team that values quality, excellence, and customer satisfaction