German Customer Service Advisor

We are seeking a German native speaker with strong English (B2) to join our dynamic customer service team. This is a unique opportunity to work in a flexible environment while delivering exceptional support to customers across Europe.

What We Offer

• Experience in an international, multicultural team

• ️Welcome bonus of 3000 EUR

• Health Insurance after 6 months

• Performance Bonus opportunities

• Rotational shifts with flexible hours from 08:00h - 17:00h, Monday to Friday

Your Role

As a Customer Service Advisor, you will:

• Handle incoming user requests via phone, email, and chat, logging all interactions in the CRM

• Provide timely responses and resolutions within service level agreements

• Maintain high customer satisfaction by actively updating customers on progress

• Support sales goals by identifying upsell opportunities while delivering excellent service

• Log and follow up on orders or requests, ensuring accuracy and compliance

Your Profile

• Native German speaker with English B2 proficiency

• Previous experience in customer support or contact centers is mandatory

• Experience in sales is a plus

• Strong communication, problem-solving, and multitasking skills

• Calm and professional under pressure

Ready for your opportunity abroad? Apply now!