French-Speaking Support Specialist (Hybrid/On-Site in Braga)

Are you a local resident of Braga with native-level French proficiency and a passion for helping others? Join our dynamic team as a French-Speaking Support Specialist! This role offers a fantastic opportunity to kickstart your career in a supportive and international environment, right here in Braga.

Key Details

• Location: Braga, Portugal (Hybrid/On-site Model)
• Employment Type: Full-time
• Starting Date: 8th January 2026
• Relocation Package: Not provided

The Role

As a French-Speaking Support Specialist, you will be the primary point of contact for our French-speaking customers, providing outstanding technical and/or customer support via phone, email, and chat. Your main goal will be to resolve queries efficiently and ensure a positive customer experience.

Responsibilities

• Answer and manage incoming customer contacts (calls, emails, chat) in French.
• Diagnose, troubleshoot, and resolve customer issues related to our product/service.
• Document all customer interactions accurately in our CRM system.
• Escalate complex issues to senior specialists or other departments when necessary.
• Maintain a high level of product knowledge and service expertise.
• Contribute to team success by meeting individual and team performance targets.

Must-Have Qualifications

• Language Proficiency:
  • French: Fluent, Native-level proficiency (C2). This is essential for communicating effectively with our French-speaking clientele.
• Local Status: Must be a resident of Braga or the surrounding area and eligible to work in Portugal.
• Documentation Requirements: Must possess one of the following valid documents:
  • Valid Portuguese Residency Card (must be valid for more than one year from the start date).
  • EU Citizenship (valid ID/Passport).
  • Valid Refugee Card recognized by Portuguese authorities.

Good to Have

• Previous experience in a Customer Support, Technical Support, or Contact Center environment is a plus, but not mandatory. We welcome motivated entry-level candidates!
• Strong communication and active listening skills.
• A proactive, positive, and problem-solving attitude.
• Familiarity with CRM software (e.g., Salesforce, Zendesk) is a benefit.

Working Schedule

• Days: Monday to Friday
• Shifts: Rotational shifts between 07:00 and 19:00 (e.g., 7h-16h, 9h-18h, 10h-19h).
• Days Off: Saturday and Sunday (Guaranteed weekend off)

Compensation & Benefits

We believe in rewarding our employees generously. The compensation package includes:

• Competitive Salary based on experience and market standards.
• Performance Bonus scheme.
• Meal Allowance (Subsidio de Alimentação).
• Transport Allowance (as per company policy for hybrid/on-site work).
• Comprehensive Health Insurance.
• All Necessary Equipment Provided by the company (laptop, headset, etc.).
• Excellent Career Growth and professional development opportunities.
• A fun, multicultural, and collaborative working environment.

Ready to Apply?

If you meet the required criteria and are excited about a career in support, apply today! We are looking forward to welcoming a new talent to our Braga team on January 8, 2026.