Italian-Speaking Customer Support Specialist (Remote within Greece)

About the Role

We are seeking a highly motivated and communicative Italian-Speaking Customer Support Specialist to join our team, working remotely from anywhere within Greece. You will be the primary point of contact for our Italian-speaking customers, providing exceptional support and information regarding our tobacco products, services, and company policies. This is a vital role focused on maintaining high customer satisfaction and loyalty.

Key Responsibilities

• Handle inbound and outbound customer contacts (via phone, email, and live chat) in Italian and English.
• Respond to customer inquiries, resolve issues, and provide accurate, detailed information about our product range, orders, deliveries, and promotions.
• Document all customer interactions, feedback, and resolutions accurately in the CRM system.
• Adhere to all company guidelines, quality standards, and regulatory requirements concerning tobacco product communication.
• Collaborate with other departments to ensure complex issues are resolved efficiently.
• Participate in ongoing training to stay updated on product knowledge and customer service best practices.

What We Offer

• Competitive Compensation: A base gross salary of €1100 per month paid 14 times a year.
• Performance-Based Bonuses: Opportunities for additional compensation based on achieving targets.
• Comprehensive Benefits: Private Health Insurance coverage.
• Career Development: Significant opportunities for career growth and professional development within a multinational company.
• Work Equipment: All necessary equipment (laptop, headset, etc.) will be provided by the company.
• Remote Work: The flexibility of working 100% remotely from anywhere in Greece.

Working Hours and Start Date

• Shifts: You will work 8-hour rotative shifts covering our 24/7 operational needs (Monday to Sunday). Flexibility to work evenings, nights, and weekends on a rotational basis is required.
• Starting Date: January 8, 2026

Requirements

Must-Have Qualifications:

• Language Proficiency:
  • Fluent Italian (native or C1/C2 level) in both written and spoken communication.
  • English proficiency at a minimum B2 level (intermediate-high).
• Residency in Greece: Must be legally eligible to work remotely from Greece.
• Documentation: You must hold one of the following valid documents:
  • A valid Residency Card (with more than one year remaining validity).
  • EU Citizenship.
  • A valid Refugee Card.
• Availability: Ability to work the specified rotative 24/7 shifts.

Good-to-Have Qualifications (But not essential):

• Prior experience in customer service, call center, or a support specialist role.
• Familiarity with CRM software (e.g., Salesforce, Zendesk).
• Experience working in a remote environment.

How to Apply

If you meet the requirements and are excited about a career with a global company, please submit your CV and a brief cover letter outlining your experience and eligibility to work in Greece.

Join our dedicated team and start your new career on January 8, 2026!