German Tech Assistance Agent in Sunny Lisbon

Role: Multilingual Support Specialist (German Focus)
Location: Lisbon, Portugal (Office-Based)
Start Date: January 8, 2026

We are actively recruiting dedicated and articulate individuals to join our team in Lisbon as a German-Speaking Multilingual Support Specialist. This pivotal role involves providing exceptional technical assistance and ensuring customer satisfaction for users of our premier search engine platform across German-speaking markets.

Core Duties and Responsibilities

This position requires you to be the primary communicator for our German-speaking clientele, handling inquiries and technical challenges related to the search engine. Your daily tasks will include:

• Delivering Expert Support: Providing responsive and professional technical help to users through various channels (phone calls, email correspondence, and online chat).
• Diagnosing Issues: Efficiently identifying the root cause of user problems, which may range from basic troubleshooting to addressing specific platform features and account access difficulties.
• Offering Solutions: Guiding users step-by-step through resolutions, software adjustments, and optimal utilization of the product’s capabilities.
• Maintaining Records: Diligently logging all customer interactions, reported issues, and the corresponding solutions within our database for future reference and knowledge sharing.
• Collaborative Escalation: Recognizing and appropriately transferring complex or unresolved technical incidents to specialized internal teams for advanced investigation and resolution.
• Product Mastery: Continuously developing and maintaining deep operational knowledge of the search engine and its evolving functionalities.

Applicant Profile

Essential Requirements

• Language Fluency: Native or near-native level German (C1/C2) is absolutely essential for seamless communication with our users. A minimum of B2 level English is required for internal operations and training purposes.
• Authorization to Work: Applicants must possess valid documentation permitting employment in Portugal, such as an EU Citizenship/Passport, a current Residency Card (valid for over one year), or a Refugee Card.

Beneficial Experience

• While prior experience in customer service, helpdesk, or technical support is beneficial, it is not a prerequisite. We welcome enthusiastic candidates ready to learn, and we will provide comprehensive training.
• A natural inclination towards technology and effective analytical skills are highly valued.

Benefits and Working Structure

• Employment Package: Competitive remuneration combined with performance-related bonuses.
• Comprehensive Coverage: Health Insurance coverage provided.
• Financial Support: Transport allowance to assist with commuting costs.
• Career Trajectory: Excellent opportunities for career advancement and professional development within the company.
• Workplace Provisions: All necessary technological equipment will be supplied by the employer.
• Schedule Details:
  • Availability: Monday through Friday (08:00 AM – 08:00 PM rotational shifts) and Saturday/Sunday (08:00 AM – 05:00 PM).
  • Time Off: Two rotational days off each week.

Embark on an exciting career path in Lisbon!