German-Speaking Customer Advisor (On-site in Lisbon)

Start Date: January 8, 2026 Location: Lisbon, Portugal (On-site)

Are you a highly motivated and customer-focused individual with fluent German and English skills? Join our dynamic, international team in the vibrant city of Lisbon as a German-Speaking Customer Advisor! This is a fantastic opportunity to start or advance your career in a supportive environment where your language skills are highly valued.

About the Role

As a German-Speaking Customer Advisor, you will be the first point of contact for our German-speaking clientele, providing exceptional service and support. This is a crucial role where you will use your communication skills daily to ensure customer satisfaction and build lasting relationships.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat in German and English.
• Respond to inquiries, resolve issues, and provide information regarding products, services, or accounts efficiently and accurately.
• Document all customer interactions and resolutions clearly in the company's CRM system.
• Collaborate with internal teams to escalate complex issues and ensure timely follow-up.
• Maintain a high level of professionalism and courtesy, ensuring a positive customer experience with every interaction.
• Act as a brand ambassador, representing the company's values and commitment to service excellence.

What We Are Looking For (Must-Haves)

• Language Proficiency:
  • Fluent/Native German (C1/C2 level) is essential.
  • Fluent English (minimum B2 level) for internal communication and documentation.
• Work Eligibility: You must hold one of the following valid documents:
  • Valid Residency Card (valid for more than one year).
  • EU/EEA Citizenship.
  • Refugee Card.
• On-Site Commitment: Ability to work on-site in our Lisbon office.

What Makes You a Great Fit (Good to Have)

• Prior experience in a Customer Service, Call Center, or BPO environment is a plus, but not a requirement. We provide comprehensive training!
• Strong problem-solving and multitasking skills.
• Excellent interpersonal and active listening skills.
• A positive attitude, adaptability, and a proactive approach to work.

Work Schedule and Compensation

• Shifts: Rotative shifts, Monday to Friday, between the hours of 06:00 and 22:00.
• Days Off: Saturday and Sunday.
• Commute Support: We recognize the challenge of early shifts and will provide an Uber allowance of up to €25.00 for your commute to start the 06:00 shift.
• Equipment: All necessary work equipment will be provided by the company.

Benefits and Growth

We offer a competitive package designed to support your professional and personal well-being:

• Competitive Salary
• Meal Allowance (Subsídio de Alimentação)
• Health Insurance
• Career Growth: Opportunities for professional development and internal advancement.
• A stimulating, multicultural work environment in the heart of Lisbon.
• Relocation Package: (Details will be discussed confidentially with successful candidates).
• And many more company perks!

Ready to start your adventure in Lisbon? Apply today!