German-Speaking Support Specialist in Lisbon

Location: Lisbon, Portugal (On-site)
Start Date: 08-January-2026

We are seeking a highly motivated and customer-focused individual to join our international team in Lisbon as a German-Speaking Technical Support Specialist. You will be the primary point of contact for our German-speaking user base, providing high-quality technical assistance and ensuring a seamless experience with our leading search engine platform.

Key Responsibilities

• Front-Line Technical Support: Serve as the first point of contact for German-speaking users, providing professional and timely technical support via phone, email, and chat.
• Troubleshooting and Resolution: Diagnose and resolve technical and account-related issues on our search engine platform, including but not limited to, login problems, general usage queries, and basic software/system troubleshooting.
• Customer Guidance: Guide users through step-by-step solutions, product configurations, and feature usage in a clear and easy-to-understand manner.
• Documentation: Accurately document all customer interactions, technical issues, and resolutions in the internal ticketing system to maintain a comprehensive knowledge base.
• Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate senior technical teams for advanced support when necessary.
• Product Knowledge: Maintain a high level of expertise regarding the search engine's features, updates, and technical specifications.

Requirements

Must-Have Qualifications

• Language Proficiency:
  • Fluent German (C1/C2 level) is mandatory, with excellent verbal and written communication skills.
  • English proficiency at B2 level is required for internal communication, training, and system documentation.
• Work Eligibility: Candidates must hold one of the following valid documents:
  • EU Citizenship/Passport
  • Valid Residency Card for Portugal (valid for more than one year)
  • Refugee Card

Good-to-Have Skills

• Previous experience in a Technical Support, Customer Service, or Call Center environment is a plus, but not mandatory. Full, paid training will be provided.
• A strong affinity for technology and a willingness to learn new software and systems quickly.
• Excellent problem-solving and analytical skills with a proactive approach.
• Strong interpersonal skills and a customer-centric attitude.

Compensation & Working Conditions

• Contract: Full-Time, On-Site position in Lisbon.
• Working Hours (Rotational Shifts):
  • Monday to Friday: 08:00 AM to 08:00 PM
  • Saturday and Sunday: 08:00 AM to 05:00 PM
  • Days Off: 2 rotational days off per week.
• Salary and Benefits:
  • Competitive Salary Package
  • Performance-based Bonuses
  • Transport Allowance
  • Private Health Insurance
  • Comprehensive paid training
  • Clear pathways for Career Growth and professional development
  • Modern work environment with all necessary equipment provided by the company.

Join our diverse and dynamic team in the vibrant city of Lisbon and kick-start your international career!