Spanish Customer Support Agent

Position Details

Position: Spanish Customer Support Agent
Location: Greece
Work Model: Work From Home (within Greece)
Work Hours: 10:00 – 22:00 (5 days a week, 8 hours a day)
Work Schedule: Monday – Friday, including weekends (rotational)
Training Duration: 14 days
Starting Date: 3 March
Relocation Package: Included

About the Role

As a Spanish Customer Support Agent for JTI, you will assist Spanish-speaking customers with inquiries related to products, services, and consumer care. You will be part of an international team, ensuring a high-quality customer experience while representing a globally recognized brand.

Your Responsibilities

• Assist customers via phone, email, and chat with product and service-related queries
• Provide accurate information regarding consumer inquiries and support requests
• Handle customer concerns professionally and efficiently
• Ensure customer satisfaction by delivering a high standard of service
• Work according to rotational schedules, including weekends

Requirements

• Fluent Spanish (C1 minimum) and good command of English
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Availability to work rotational shifts (including weekends)
• EU citizenship or valid right to work in Greece

Compensation & Benefits

• Salary: €1,100 gross/month x 14 months
• Productivity bonus: Up to 10% of gross salary (subject to target achievement)
• Relocation package included
• Relocation bonus:
  • €300 gross after 3 months of employment (one-time payment)
  • €500 gross after 9 months of employment (one-time payment)
• Salary increase after 36 months: €1,150 gross/month
• Full-time position: 40h/week (Rotational shifts, Monday to Sunday)
• Work From Home model within Greece
• Multicultural work environment and career development opportunities