Marketing Customer Support Specialist – Paid Campaigns (Italian Speaking)

Marketing Customer Support Specialist – Paid Campaigns (Italian Speaking)

Project: Global Social Media Advertising Platform (MPO)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 29 January 2026

Working Schedule

Initial Phase (12-hour coverage):

• Monday to Sunday: 07:00 – 19:00
• Shifts:
• 07:00 – 16:00
• 10:00 – 19:00
• 2 rotational days off

Future Phase (TBC by the client):

• 24/7 rotational shifts, Monday to Sunday
• 2 rotational days off

Role Overview

We are looking for an Italian-speaking Marketing Customer Support Specialist to support advertisers using a leading global social media advertising platform. In this role, you will assist business clients with paid advertising campaigns, platform-related inquiries, and basic optimization support while delivering excellent customer service in a fast-paced contact center environment.

This role combines digital marketing expertise, paid campaign support, and customer service within an international AdTech project.

Key Responsibilities

• Provide customer support via phone, email, and/or chat in Italian and English
• Support advertisers with paid campaign setup, management, and basic optimization
• Troubleshoot issues related to advertising tools, billing, delivery, and campaign performance
• Educate clients on platform features, best practices, and digital advertising fundamentals
• Apply internal policies and procedures accurately
• Maintain detailed and accurate case documentation in CRM and ticketing systems
• Meet quality, productivity, and customer satisfaction KPIs
• Collaborate with internal marketing, operations, and technical teams

Mandatory Requirements

• Fluent Italian and good command of English
• Hands-on experience in paid campaign management (mandatory)
• Degree in Marketing or a related field
• Proven experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program supporting an Advertising Technology company
• Strong understanding of social media platforms and basic digital advertising concepts
• Customer service-oriented mindset with strong communication skills
• Ability to work independently and as part of a team
• Availability to work rotational shifts, including weekends

Compensation & Benefits

• Base Salary: €985 (paid over 14 months)
• Complexity Allowance: €80 (paid over 11 months)

Additional Perks

• Health Insurance: from day one (free after 6 months
• Daily meal allowance: €7.23
• Paid training
• International and multicultural working environment
• Career development opportunities within a global AdTech project

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs