Marketing Customer Support Specialist – Paid Campaigns (French Speaking)

Marketing Customer Support Specialist – Paid Campaigns (French Speaking)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 29 January 2026

Working Schedule

Initial Phase (12-hour coverage):

• Monday to Sunday: 07:00 – 19:00
• Shifts: 07:00 – 16:00 or 10:00 – 19:00
• 2 rotational days off

Future Phase (TBC by client):

• 24/7 rotational shifts, Monday to Sunday
• 2 rotational days off

Role Overview

We are looking for a Marketing Customer Support Specialist to support advertisers using Global Social Media Advertising Platform. In this role, you will assist French-speaking clients with paid campaign management, optimization inquiries, and platform-related questions while delivering high-quality customer service in a fast-paced digital marketing environment.

Key Responsibilities

• Provide customer support to advertisers via phone, email, and/or chat in French and English
• Support clients with paid campaign management and basic optimization inquiries
• Assist advertisers in understanding campaign setup, performance, and best practices
• Troubleshoot platform-related and campaign-related issues
• Analyze campaign data and provide performance-oriented guidance
• Ensure accurate case documentation and follow internal policies and procedures
• Meet quality, productivity, and customer satisfaction KPIs
• Collaborate with internal marketing, operations, and technical teams

Mandatory Requirements

• Experience in paid campaign management (mandatory)
• Degree in Marketing or a related field
• Proven experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program for an Advertising Tech company
• Strong familiarity with social media platforms and basic digital advertising concepts
• Strong customer service orientation
• Ability to work both independently and as part of a team
• Fluent French and good command of English
• Please note that an EU passport/nationality or a valid work permit for Portugal is required to be eligible for this role. 

Compensation & Benefits

• Base Salary: €985 (paid over 14 months)
• Complexity Allowance: €80 (paid over 11 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)
• Paid training
• International and multicultural work environment
• Career development opportunities within a global tech project

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs