YouTube Policy Support Specialist – German Speaker

YouTube Policy Support Specialist – German Speaker

Location: LACS Santos, Portugal (On-site)
Start Dates: 2 Feb 2026 / 16 Feb 2026
Schedule: Rotational shifts, Monday–Sunday (08:00–24:00)
Shuttle provided for late shifts

Role Overview

• We are looking for a German-speaking YouTube Policy Support Specialist to join an on-site Customer Support & Trust & Safety team. In this role, you will support YouTube partners and users by reviewing policy-related cases, assisting with account and content concerns, and ensuring platform standards are respected.
• You will act as a key point of contact between creators and the platform, helping maintain a safe and compliant digital environment.
• No prior experience is required — full training will be provided.

Key Responsibilities

• Review and handle YouTube policy and support cases
• Assist creators and users with account and content-related inquiries
• Apply platform policies to moderation and support decisions
• Escalate complex cases to internal policy teams when needed
• Deliver high-quality customer support via digital channels
• Maintain accuracy and consistency in case handling
• Contribute to a safe and trusted online ecosystem

Requirements

• Fluent German (C1/C2)
• Good English communication skills
• Strong attention to detail and decision-making ability
• Comfortable working with sensitive online content
• Team-oriented with a customer-focused mindset with or without previous experience

Salary

• Base salary (no experience): €14,000/year
• Possible signing bonus: €2,000 – €2,500

Benefits

• Language premium: €3,240 annually
• Meal allowance: €7.63 per workday (meal card)
• Transportation allowance: €720 per year
• Performance bonus: 5% of annual base salary
• Health & life insurance (family coverage included)
• Permanent contract (180-day probation)