Customer Service Representative – Mobile App (Flemish + English)

Customer Service Representative – Mobile App (Flemish + English)

Market:

French Market

Location:

Lisbon, Portugal – On-site

Start Date:

8 January 2026

Working Schedule:

• Monday to Sunday
• Rotative shifts between 08:00 – 23:00
• Days Off: 2 rotational days

Role Overview:

As a Customer Service Representative, you will support users of a digital mobile application operating in the French market. You will handle customer inquiries related to account usage, transactions, and general app support, ensuring a high-quality user experience in a fast-paced and regulated environment.

Key Responsibilities:

• Provide customer support via chat, email, and/or phone in Flemish and English
• Assist users with account setup, verification, and profile management
• Support inquiries related to payments, transactions, and app functionality
• Troubleshoot technical or account-related issues and deliver effective solutions
• Ensure compliance with internal procedures and platform policies
• Accurately document customer interactions in internal systems
• Meet defined KPIs, quality standards, and SLAs

Mandatory Requirements:

• Fluent Flemish and advanced English
• Strong customer service and communication skills
• Ability to work in rotative shifts, including evenings and weekends
• Comfortable working in an on-site work environment in Lisbon

Nice to Have:

• Previous experience in digital platforms, fintech, gaming, or online services
• Experience in a contact center or customer support role
• Familiarity with CRM or ticketing systems

Compensation & Benefits:

• Base Salary: 1,500€ (paid over 14 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs

Why Join Us:

• Join a fast-growing international digital platform
• Work in a multicultural and dynamic team environment
• Structured onboarding and continuous training
• Opportunity to develop a long-term career in customer support