Customer Support Specialist – Digital App (Dutch + English)

Customer Support Specialist – Digital App (Dutch + English)

Market:

French Market

Location:

Lisbon, Portugal – On-site

Start Date:

8 January 2026

Working Schedule:

• Monday to Sunday
• Rotative shifts between 08:00 – 23:00
• Days Off: 2 rotational days

Role Overview:

As a Customer Service Representative for an App, you will provide high-quality support to users in the French market. You will assist customers with account-related inquiries, app usage, transactions, and general support, ensuring a smooth and compliant user experience within a regulated environment.

Key Responsibilities:

• Handle customer inquiries via chat, email, and/or phone in Dutch and English
• Support users with account registration, verification, and profile management
• Assist with questions related to bets, payments, bonuses, and promotions
• Troubleshoot technical or account-related issues and provide clear solutions
• Ensure compliance with responsible gaming policies and internal procedures
• Accurately document customer interactions in internal systems
• Meet defined quality standards, KPIs, and SLAs

Mandatory Requirements:

• Fluent Dutch and advanced English
• Strong customer service and communication skills
• Ability to work in rotative shifts, including evenings and weekends
• Comfortable working in an on-site environment in Lisbon

Nice to Have:

• Previous experience in betting, gaming, fintech, or regulated industries
• Experience in a contact center or customer support role
• Familiarity with CRM or ticketing systems

Compensation & Benefits:

• Base Salary: 1,100€ (paid over 14 months)
• Complexity Bonus: 80€ (paid over 11 months)
• Meal Allowance: 7.63 € per day
• Health Insurance: since day 1 (free after 6 months of contract.)

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs

Why Join Us:

• Work for a fast-growing international betting application
• Be part of a multicultural and dynamic team
• Structured onboarding and ongoing training
• Opportunity to build experience in a regulated digital industry