Search Engine / Technical Customer Service Representative – Dutch + English

Search Engine / Technical Customer Service Representative – Dutch + English

Location:

Lisbon, Portugal – On-site

Start Date:

8 January 2026

Contract Type:

CDD – 6 months

Supported Markets:

French, Italian, German, Dutch

Working Schedule:

• Monday to Friday: 08:00 AM – 08:00 PM (rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days

Role Overview:

As a Search Engine / Technical Customer Service Representative, you will support users with technical and product-related inquiries related to search engine services and digital tools. This role requires strong troubleshooting skills, attention to detail, and the ability to explain technical concepts clearly to users.

Key Responsibilities:

• Provide customer support via phone, email, and/or chat in Dutch and English
• Assist users with technical issues, account access, and platform functionality
• Support inquiries related to search engine tools, settings, and performance
• Troubleshoot and resolve technical problems following established procedures
• Identify root causes and escalate complex technical issues when necessary
• Ensure accurate documentation of cases in internal systems
• Meet defined KPIs, SLAs, and quality standards

Mandatory Requirements:

• Fluent Dutch and advanced English
• Strong technical troubleshooting and problem-solving skills
• Ability to work in rotational shifts, including weekends
• Good attention to detail and ability to follow technical guidelines
• Comfortable working in an on-site environment in Lisbon

Nice to Have:

• Previous experience in technical support, IT helpdesk, or digital platforms
• Familiarity with search engines, online tools, or digital advertising platforms
• Experience in a contact center or BPO environment

Compensation & Benefits:

• Base Salary: 1,100€ (paid over 14 months)
• Performance Bonus: 135€ (paid over 14 months)
• Complexity Bonus: 120€ (paid over 11 months)

Additional Perks

• Meal Allowance: €7.63/day (net, via meal card)
• Health Insurance: provided from day one (free after 6 months)

Accommodation – The Game Changer

• Immediate access to a shared apartment (private room) upon arrival
• All utilities included
• Fixed cost of €280/month, deducted directly from your payslip
• No deposit, agency fees, or upfront rental costs

Why Join Us:

• Work with a global search engine and technology platform
• Gain valuable technical and digital support experience
• Structured onboarding and continuous training
• Multicultural and dynamic working environment